All products purchased at 21st Century Entertainment Inc. may be returned for a full refund (less shipping charges, unless the return is a result of our error) or exchange within 30 days of the Invoice date providing they meet the following requirements:
- All returns must include a Return Authorization Number (RMA#)
- Please contact our service department at 1-888-773-9777 Ext. 103 and we will email or fax you an RMA# and shipping instructions for your return. Failure to do so may result in refusal of the returned product.
- Merchandise must in its original box or package complete with all accessories and manuals.
- Original invoice must be included, briefly stating on the back the reason for the return or exchange.
- If the merchandise is defective in the 1st 30 days, return the defective item with RMA# to our Customer Service Department. They will replace the defective merchandise, if deemed defective and not misused.
- After 30 days the product manufacturer’s warranty is the only warranty in effect. 21st Century Entertainment will send the defective product back to the manufacturer upon receipt for repair or replacement.
In all cases, to help us identify from whom the return or exchange has come from, we request that you include your RMA slip with the returned merchandise.
21st Century Entertainment Inc. will not be able to complete the return without this information. 21st Century Entertainment Inc. will not accept packages that arrive collect or packages that come 'Postage Due'. Since 21st Century Entertainment Inc. does not retain any credit card information, all refunds will be credited to the name included with the order confirmation and a representative from 21st Century Entertainment Inc. will call you to obtain your credit card information for the purpose of crediting your card the amount of the refund. 21st Century Entertainment Inc. is not responsible for any damage that may occur during return shipping, therefore it is recommended that you return all items insured by parcel post or courier.
We reserve the right to refuse a return, or charge a restocking fee for damaged or incomplete returns.
Please send all returns (freight prepaid) to the following address:
21st Century Entertainment Inc.
Unit 305- 19358 96th Ave.
Surrey, BC V4N 4C1