Return Policy

Return Policy – Key Points

1. Return Window

Full refund or exchange within 30 days of the invoice date.
After 30 days: Only the manufacturer’s warranty applies.
After 6 months: Non‑defective returns are allowed but subject to a 25% restocking fee.

2. Requirements for All Returns

Must obtain a Return Authorization Number (RMA#) before sending anything back.
Contact Customer Service: 1‑888‑773‑9777 Ext. 101 to receive RMA# and shipping instructions.
Returns without an RMA# may be refused.
Product must be in original packaging, with all accessories and manuals.
Include the original invoice, with the reason for return written on the back.
Include the RMA slip inside the package so the return can be identified.

3. Defective Merchandise

If defective within the first 30 days, return it with an RMA#.
Customer Service will replace the item if deemed defective and not misused.
After 30 days, the item is handled under the manufacturer’s warranty. 21st Century Entertainment will forward the item to the manufacturer for repair or replacement.

4. Refunds

Shipping charges are not refunded, unless the return is due to company error.
Company does not store credit card information. A representative will call the customer to obtain card details to process the refund.
Refund is issued to the name on the original order confirmation.

5. Shipping Conditions

Returns must be freight prepaid (no collect or postage‑due packages accepted).
Company is not responsible for damage during return shipping. Customers are advised to insure the shipment.

6. Right to Refuse

Return Address

21st Century Entertainment Inc. Unit 501, 17665 – 66A Avenue Surrey, BC V3S 2A7